Let's do hello.
20tele.com is a UK-based telecoms provider and Sangoma Gold Partner 🏆Recognised globally as FreePBX and PBXact experts: rock-solid hosting, official licensing, ongoing maintenance, remote support, migrations to v17, and training.
Our concise product portfolio includes PBXact and FreePBX support, cloud-based phone systems, full-fibre and part-fibre broadband, call answering, and podcast streaming. We have worked with hundreds of businesses, charities, high-net-worth individuals, and a preferred supplier for ICT services to the public sector.
Putting IP in telephones, literally.
Some engineers fix what’s broken, we prevent problems before they start. TELIPHONES® by 20tele for PBXact & FreePBX.
We understand how each change affects the system as a whole, and act before a small issue becomes a major problem. Whether it’s time conditions, IVRs, queues or trunks, even the simplest edit can cause disruption when handled without care.
We don’t just patch symptoms or follow instructions blindly. Decisions are made with full awareness of the wider system. This isn’t just reactive support when needed. It’s a steady, experienced approach that keeps your phone system reliable, predictable and quiet. No surprises. No unexplained behaviour.
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Complete PBXact Setup
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24/7 PBX Administration
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Replicate & Repair Faults
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Professional Voice Overs
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SIP Performance Monitor
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Robust Fraud Prevention
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PBXact System Updates
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PBXact Module Updates
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Weekly PBX Health Check
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Daily Backups & Restores
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Action a PBXSRV Failover
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Phone Provisioning (PnP)
TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.
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Complete FreePBX® Setup
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24/7 PBX Administration
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Replicate & Repair Faults
-
Professional Voice Overs
-
SIP Performance Monitor
-
Robust Fraud Prevention
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FreePBX® System Updates
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FreePBX® Module Updates
-
Weekly PBX Health Check
-
Daily Backups & Restores
-
Action a PBXSRV Failover
-
Phone Provisioning (PnP)
TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.
This is not the solution for something sold in minutes and broken for hours. DOMAINTAINS by 20tele for PBXact & FreePBX.
The restrictions are deliberate. The environment is defined by design. Not just for calls, for everything beyond local networks. Our responses are fast, accurate and reliable. If something fails your end, we know where to look and how to fix it.
Your system must be version 16 on CentOS 7 or version 17 on Debian 12, using the PJSIP channel driver with Asterisk 18 LTS, 20 LTS or 22 LTS. These versions are stable, maintained and production-ready. Forks and rebrands are not compatible. Other platforms are excluded too. If Sangoma doesn’t support it, neither do we.
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Domain, SSL, DNS Management
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Setup & Configuration of Email
- 01, 02, 03, 07 Inbound Numbers
- 99.99% Call Routing Uptime SLA
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SIP Trunks with Fixed Call Rates
- Unrestricted Concurrent Calling
- Re-Registration to Failover PBX
- 999/112 Database Compliance
- Amazon S3 Buckets and API Key
- Warm Spare PBX Configuration
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Domain, SSL, DNS Management
-
Setup & Configuration of Email
- 01, 02, 03, 07 Inbound Numbers
- 99.99% Call Routing Uptime SLA
-
SIP Trunks with Fixed Call Rates
- Unrestricted Concurrent Calling
- Re-Registration to Failover PBX
- 999/112 Database Compliance
- Amazon S3 Buckets and API Key
- Warm Spare PBX Configuration
- Pre-Installed with PBXact 17 on Debian 12
- PBXact Per-User Licenses are £5/mo
- PBXact Bronze POMP for Software Updates
- PBXact Unlimited Softphone User Licenses
- Primary PBX Server (Up to 4GB RAM)
- Failover PBX Server (Up to 4GB RAM)
- Up to 150GB NVMe Available Disk Space
- PBX Monthly Bandwidth up to 5TB Capped
- Native DDoS Mitigation for Primary PBX
- Fixed Public IPv4 Addresses in the UK
- Remote Management & noVNC Console
- Pre-Installed with FreePBX® 17 on Debian 12
- Optional PBXact® Conversion Licenses
- 1x FreePBX® Extension Routing License
- 1x FreePBX® PBX MFA Module License
- 2x FreePBX® SysAdmin Pro Licenses
- 2x FreePBX® 2 User Softphone Licenses
- 1x FreePBX® Conference Pro License
- Primary PBX Server (Up to 4GB RAM)
- Failover PBX Server (Up to 4GB RAM)
- Up to 150GB NVMe Available Disk Space
- PBX Monthly Bandwidth up to 5TB Capped
- Native DDoS Mitigation for Primary PBX
- Fixed Public IPv4 Addresses in the UK
- Remote Management & noVNC Console
It's happening! 
We have increased call volumes by 42% during Happen Hour 
with a month-on-month increase since launching this in September 2024. 20tele customers are now actively choosing to pick up the phone between 10am-11am on weekdays 
Every weekday 10:00-11:00, outbound calls and diverts to landline & mobile are 100% free. No limits, no expiry, no catch. Available to new and existing customers.
Calls to 01, 02, 03 & standard UK mobile will not be chargeable or deducted from your Expected Usage during Happen Hour. No opt-in or sign-up required and it's automatically applied to all 20tele voice products.
What can you make happen during Happen Hour? Applies to calls commencing between 10:00-11:00 on weekdays and with no maximum call duration. If you start it, take your time finishing it.
#HappenHour
S1 E1 - LET'S GOLD - Trailer 1 of 3
S1 E1 - LET'S GOLD - Trailer 2 of 3
S1 E1 - LET'S GOLD - Trailer 3 of 3
Let's do hello.
20tele.com is a UK-based telecoms provider and Sangoma Gold Partner 🏆 Recognised globally as FreePBX and PBXact experts: rock-solid hosting, official licensing, ongoing maintenance, remote support, migrations to v17, and training.
Our concise product portfolio includes PBXact and FreePBX support, cloud-based phone systems, full-fibre and part-fibre broadband, call answering, and podcast streaming. We have worked with hundreds of businesses, charities, high-net-worth individuals, and a preferred supplier for ICT Services to the public sector.
Putting IP in telephones, literally.
-
Complete PBXact Setup
-
24/7 PBX Administration
-
Replicate & Repair Faults
-
Professional Voice Overs
-
SIP Performance Monitor
-
Robust Fraud Prevention
-
PBXact System Updates
-
PBXact Module Updates
-
Weekly PBX Health Check
-
Daily Backups & Restores
-
Action a PBXSRV Failover
-
Phone Provisioning (PnP)
TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.
-
Complete FreePBX® Setup
-
24/7 PBX Administration
-
Replicate & Repair Faults
-
Professional Voice Overs
-
SIP Performance Monitor
-
Robust Fraud Prevention
-
FreePBX® System Updates
-
FreePBX® Module Updates
-
Weekly PBX Health Check
-
Daily Backups & Restores
-
Action a PBXSRV Failover
-
Phone Provisioning (PnP)
TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.
-
Domain, SSL, DNS Management
-
Setup & Configuration of Email
- 01, 02, 03, 07 Inbound Numbers
- 99.99% Call Routing Uptime SLA
-
SIP Trunks with Fixed Call Rates
-
Unrestricted Concurrent Calling
-
Re-Registration to Failover PBX
- 999/112 Database Compliance
- Amazon S3 Buckets and API Key
- Warm Spare PBX Configuration
-
Domain, SSL, DNS Management
-
Setup & Configuration of Email
- 01, 02, 03, 07 Inbound Numbers
- 99.99% Call Routing Uptime SLA
-
SIP Trunks with Fixed Call Rates
- Unrestricted Concurrent Calling
- Re-Registration to Failover PBX
- 999/112 Database Compliance
- Amazon S3 Buckets and API Key
- Warm Spare PBX Configuration
- Pre-Installed with PBXact 17 on Debian 12
- PBXact Per-User Licenses are £5/mo
- PBXact Bronze POMP for Software Updates
- PBXact Unlimited Softphone User Licenses
- Primary PBX Server (Up to 4GB RAM)
- Failover PBX Server (Up to 4GB RAM)
- Up to 150GB NVMe Available Disk Space
- PBX Monthly Bandwidth up to 5TB Capped
- Native DDoS Mitigation for Primary PBX
- Fixed Public IPv4 Addresses
- Remote Management & noVNC Console
- Pre-Installed with FreePBX® 17 on Debian 12
- Optional PBXact® Conversion Licenses
- 1x FreePBX® Extension Routing License
- 1x FreePBX® PBX MFA Module License
- 2x FreePBX® SysAdmin Pro Licenses
- 2x FreePBX® 2 User Softphone Licenses
- 1x FreePBX® Conference Pro License
- Primary PBX Server (Up to 4GB RAM)
- Failover PBX Server (Up to 4GB RAM)
- Up to 150GB NVMe Available Disk Space
- PBX Monthly Bandwidth up to 5TB Capped
- Native DDoS Mitigation for Primary PBX
- Fixed Public IPv4 Addresses
- Remote Management & noVNC Console
S1 E1 - LET'S GOLD - Full Episode
S1 E1 - LET'S GOLD - Trailer 1 of 3
S1 E1 - LET'S GOLD - Trailer 2 of 3
S1 E1 - LET'S GOLD - Trailer 3 of 3
Call their bluff: Channel oversubscription finally exposed
20tele.com has developed Concurrency Count, a free and open-source Bash script that reveals historical call concurrency to the second for SIP trunks, extensions, and groups on Asterisk-based FreePBX and PBXact systems. It automatically discovers live endpoints, queries CDRs, calculates overlapping calls, and reports true peak loads over any chosen period.
For fifteen years, users of FreePBX have publicly expressed a lack of visibility around true channel usage. Actual call concurrency has never been tracked, leaving organisations to guess at peak loads and overprovision SIP trunks to avoid dropped calls.
“No more guesswork or hidden costs,” said Kieran Byrne, MD [Product] at 20tele. “Concurrency Count blows open the silence around channel usage. It exposes exactly how many simultaneous calls you actually used and lays bare the oversubscription you’ve been paying for.” Read more
☝️IN1CLICK
Simply run this single command as root in your SSH terminal:
wget https://raw.githubusercontent.com/20telecom/IN1CLICK/main/concurrency-count -O /tmp/IN1CLICK && chmod +x /tmp/IN1CLICK && /tmp/IN1CLICK
Great British Pub Card
Receive a £60 gift card for every TELIPHONES referral
Receive a £50 gift card for every THEVOIPEXP referral
Receive a £40 gift card for every DOMAINTAINS referral
Receive a £30 gift card for every BROADBAND referral
Receive a £20 gift card for every ANSWERPING referral
Receive a £10 gift card for every PODCALLING referral
T&Cs apply.
Call their bluff: Channel oversubscription finally exposed
20tele.com has developed Concurrency Count, a free and open-source Bash script that reveals historical call concurrency to the second for SIP trunks, extensions, and groups on Asterisk-based FreePBX and PBXact systems. It automatically discovers live endpoints, queries CDRs, calculates overlapping calls, and reports true peak loads over any chosen period.
For fifteen years, users of FreePBX have publicly expressed a lack of visibility around true channel usage. Actual call concurrency has never been tracked, leaving organisations to guess at peak loads and overprovision SIP trunks to avoid dropped calls.
“No more guesswork or hidden costs,” said Kieran Byrne, MD [Product] at 20tele. “Concurrency Count blows open the silence around channel usage. It exposes exactly how many simultaneous calls you actually used and lays bare the oversubscription you’ve been paying for.” Read more
☝️IN1CLICK
Simply run this single command as root in your SSH terminal:
wget https://raw.githubusercontent.com/20telecom/IN1CLICK/main/concurrency-count -O /tmp/IN1CLICK && chmod +x /tmp/IN1CLICK && /tmp/IN1CLICKGreat British Pub Card
Earn £60 for every TELIPHONES referral
Earn £50 for every THEVOIPEXP referral
Earn £40 for every DOMAINTAINS referral
Earn £30 for every BROADBAND referral
Earn £20 for every ANSWERPING referral
Earn £10 for every PODCALLING referral
Terms apply.
About Us
We are a UK-based telecoms provider and Sangoma Gold Partner 🏆 Recognised globally as PBXact and FreePBX experts: rock-solid hosting, official licensing, ongoing maintenance, remote support, migrations to v17, and training, and Preferred Partner for P-Series Phones. We have a concise portfolio of telecoms services including PBXact and FreePBX support, cloud-based phone systems, full-fibre and part-fibre broadband, call answering, and podcast streaming. We have been trading UK-wide for over 10 years with long-term plans to franchise our way to considerable growth without losing our ability to build exceptional customer relationships, as we have always done.
We have worked with hundreds of businesses, charities, high-net-worth individuals, and a preferred supplier to the public sector. Since launching in 2014, we have become known for doing things better than our competitors by keeping it simple and pricing fairly. We get our billing right too. To avoid common errors caused through automation, every customer invoice is diligently checked for accuracy before being sent out. To keep this process efficient and scalable, we do our best to simplify line items into an easy-to-read and sensible format and try not to complicate anything, while eliminating "bill shock".
We have ambitious plans for growth, but not in the traditional sense, surpassing all our commercial and technical targets and on our way to launching twenty profitable franchisees in the UK. Thousands of end users will one day receive the same consistency of service that hundreds of existing customers expect from 20tele.com. Alongside THEVOIPEXP, DOMAINTAINS, TELIPHONES, ANSWERPING, and PODCALLING, we also re-sell BROADBAND. There are no restrictions when moving services from other telecoms providers, including number porting.
Corporate Sponsor for 2023-25 at Llantrisant & Pontyclun Golf Club
Corporate Sponsor for 2023-25 at Llantrisant & Pontyclun Golf Club 🏌️♂️ ⛳
We partner with award-winning suppliers including Sangoma, Magrathea, ProVu, VoiceHost, CityFibre, ICUK, Chess, Enom, Andrews & Arnold, and Broadbandbuyer.
The standards we set for data centre performance is extremely high and that's why we work with Vultr, AWS, Hivelocity, Hostek, Cloudflare, and ClouDNS.
Outsourcing as little as possible, we developed secure internal systems and processes with a combination of open-source and proprietary software.
Recorded in the Welsh Valleys with egyptianeyes.studio just once a year, it's an open and honest chat by an ambitious husband-and-wife team.
With 20+ years' experience in telecoms, Kieran & Sam really know their stuff!
There is no end to product development at 20tele and we strive to deliver the highest quality of service achievable in telecoms by franchising, UK-wide.
Act now
The countdown is underway. Get your transition to VoIP done before Openreach stop both the PSTN and ISDN services by December 2027.
#BePrepared
Act now
The countdown is underway. Get your transition to VoIP done before Openreach stop both the PSTN and ISDN services by December 2027.
#BePrepared
Meet Our People
MD [Product] at 20tele
MD [Service] at 20tele
Apprentice at 20tele
- Vultr Snapshots prior to running updates
- Checking and renewing SSL Certificates
Apprentice at 20tele
- Weekly stock checks at 20tele.shop
- Weekly price checks at 20tele.shop