1-8884 3336 20

0333 45678 20

We are Excellent.

Confidently working from home with

Free 14-day trial. No credit card. No commitments.

Kieran Byrne, MD (THEVOIPEXP) at 20tele.com

Sam Knowles, MD (TELIPHONES) at 20tele.com

We are Excellent.

California

New York

Cardiff

York

London

Secure VPN

Your Calls

Broadband

UK Fixed £0.01 per minute

UK Mobile £0.01 per minute

UK 03XX £0.01 per minute

UK 0845 £0.04 per minute

UK 0870 £0.04 per minute

UK 0843 £0.05 per minute

UK 0844 £0.05 per minute

UK 0871 £0.06 per minute

UK 0872 £0.06 per minute

USA Fixed £0.01 per minute

USA Mobile £0.01 per minute

Freephone £0.00 per minute

VoIP Talk-Time for UK and USA

The Cloud

FREE FreePBX 14 & 15 Distro Installation.

FREE FreePBX SysAdmin Pro License (x2).

FREE Files Storage (10GB to 80GB SSD).

FREE Visitor Bandwidth (1TB to 5TB).

On-Network £0.00 per minute

THEVOIPEXP

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Calls and Diverts to International, UK and USA Other (e.g. 118118), and SMS are billed at wholesale cost and subject to occasional price fluctuations. VoIP Talk-Time is based on your monthly Expected Usage and billed in advance. Unexpected Usage call rates are higher and billed in arrears. Per minute billing.

24hr billing & technical support, 360 days a year.

Most calls are answered within just 10 seconds and you shouldn't ever have to wait on hold. We’re big enough to deliver and small enough to care. The likes of BT do struggle to provide the level of support small businesses and charities require. Bigger suppliers cannot justify spending quality time with you, while so many others are waiting on hold, and that shows. We appreciate the custom and will always strive to keep you at level "happy".

FREE FreePBX Extension Routing License.

Business Features

• Calling Queues
• Conference bridge
• Ring groups
• Wake up calls
• Announcements
• Calendar with third-party integration
• Unlimited extensions
• Interactive Voice Response
• Secure communications
• Voicemail blasting
• Video calling support
• Follow me / find me calling
• Text to speech
• Fax–to–email

Available Spring 2021

Driving the price of Hosted PBX down to zero

THEVOIPEXP® is our Hosted PBX solution. We think it's a telecoms revolution! It's the collective power, of small businesses and charities, joining together and Driving the price of Hosted PBX down to zero. No catch.

End User Customer

Wholesale Supplier

Brand Ambassador

Click or tap to learn more

We are always happy to consider interesting wholesale products and services, so long as they benefit us as well as our End User Customers.

Whether you have 1000 or 100,000 followers on social media, if you love what we do we will pay real commission for every referral post.

Join us on our journey and benefit from completely free access to a Hosted PBX, instead of lining the pockets of a mainstream provider.

THEVOIPEXP® is making Hosted PBX freely available; commit to our time for the maintenance and VoIP Talk-Time for the calls.

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Available Spring 2021

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Series 1 (2021) Trailers: Say goodbye to subscriptions and hello to maintenance

00:59

Sangoma S-Series IP Phones provide the tightest integration with FreePBX and unique zero-touch provisioning.

EXPERIENCE or EXPERIMENT? You decide. When you commit to our time and talk-time, we will be transparent about how, where, and why your money is being spent. We keep improving things for you.

We promise a consultative approach to telecoms and understand that no two customers are the same. We listen and get to know your telecoms setup, and how your business or charity works to resolve support issues promptly. We put the end user first, always well above our own interests, and strive to demonstrate this consistently in everything we do; we expect the same from our suppliers too, which will effortlessly flow through to you.

Dual-VM Resilience

SIP Performance Monitor

Robust Fraud Prevention

Daily Backups & Restores

Weekly PBX Health Check

Professional Voice Overs

In-House Linux Expertise

Phone Provisioning (PnP)

£90

£80

£70

£60

£50

1st Year

2nd Year

3rd Year

4th Year

Ongoing

24/7 PBX Administration

999 Compliance Updates

TELIPHONES has a Per-ENDPOINT

yearly pricing reduction promise.

TELIPHONES® is end-to-end maintenance of THEVOIPEXP® and it is simply a way of buying our time to look after your access to a subscription-free Hosted PBX. It's our job to demonstrate to you we are worth it.

You want knowledgeable and friendly staff who know your VoIP setup and can make adds, changes and fixes quickly and seamlessly in just one simple phone call or email.

End Users are looking for familiarity in their customer service experience, right from the start and for the tenure of the B2B relationship with a telecoms provider.

FREE

Mobile Termination Rates (MTRs) have been falling steadily and it's the best kept secret in the telecoms industry! The lowering trajectory is set to continue for the next few years. In 2011, regulator Ofcom announced a cap on the rates charged by the four national mobile network operators. The UK now has some of the lowest MTRs in Europe, falling from £0.04 (4p) to just £0.004 (0.4p). This is something that wasn't widely reported in the mainstream media.

We have seen very few examples of call rates being reduced by our competitors. Ofcom should be applying pressure on telecoms providers to pass the wholesale savings through in full to end users, instead most have unfairly increased margins by holding Pence-Per-Minute sell prices. Ofcom expected these savings to be passed on to you, assuming that was the point, but that most definitely isn't happening and it seems nothing at all is being done about it.

Virtual Machines (1GB to 16GB RAM).

The Post-Brexit

As well as the UK, we have local presence in California and New York. Increase your customer reach by expanding to the USA.

We don't receive any sort of revenue or commission for the FreePBX Distro, as per the strict ToS (Terms of Service). It's not ours and it was built for everyone to use for free. We don't modify the code and don't re-brand anything at all. We are a Sangoma Silver Partner, which requires formal commitment to minimum annual revenues, training, and certification.

We have a credit and trade accounts with several distributors and experts in the installation and management of various telecoms-related products. From modems and routers, to switches, access points, UPS, IP phones, cabling and much more, we are confident in supplying your small business or charity with products from a long list of equipment manufacturers.

We invest 100% of TELIPHONES profits back into THEVOIPEXP, in addition to selling equipment and connectivity as a reseller with fair mark-ups to the RRP, and give some other stuff away for free to compliment and complete our Hosted PBX solution. ........

USA coverage is optional as a location for your VPS, SIP Trunks, and Numbers. End users must connect their Phones from a known address in the UK and therefore not bound by E911 regulations due to the location of the Phones, which are not in the USA. If 999 or 112 is dialled, a DDI will be automatically assigned with your physical location's details and presented to the Emergency Services by SIP Trunks originating in the UK.

FreePBX is a web-based open-source GUI (Graphical User Interface) that controls and manages Asterisk, an open-source PBX. FreePBX is licensed under the GNU General Public License (GPL), an open-source license that can be modified and developed for free. FreePBX is usually installed as part of the pre-configured FreePBX Distro, which includes the underlying OS, Asterisk, the FreePBX GUI, and assorted dependencies. With more than one million systems in production worldwide and 20,000 new systems installed each month, the FreePBX community continues to out-perform the industry's commercial copycats, such as 3CX. FreePBX is tightly integrated with an online marketplace store offering add-on features to enhance functionality and help scale your FreePBX deployment. The add-ons include functionality including desktop and mobile softphone clients, CRM integration, 3rd Party phone support, Call Center bundles, and more!

Telephony Support

• Open Standards support for multiple protocols
• Softphone support
• WebRTC
• Mobile phone / desktop support
• Specialty device support (strobe alerts, voice gateways, failover devices, paging gateways, overhead paging, door phones)
• IAX2, SIP, PJSIP

Text your comments in to 079 8437 8437

Standard SMS rates apply; replies from 20tele are free.

Click or tap to learn more

Phone System

THEVOIPEXP® is making Hosted PBX freely available; commit to our time for the maintenance and VoIP Talk-Time for the calls.

24hr billing & technical support,

UK based, for 360 days of the year.

Calling Features

• Voicemail

• Call transfer

• Call waiting

• Call screening

• Caller blacklisting

• Do not disturb

• Call transfer

• Call recording

• Call event logging

• Call detail records / call history

• Voicemail to email

• Three-way calling support

• Speed dials caller ID support

Standard SMS rates apply; replies from 20tele are free.

Marketing

Confidently working from home with

Free 14-day trial. No credit card. No commitments.

Running a small business is challenging enough, let alone as a husband-and-wife team in telecoms. The stresses and the strains, the pleasures and the pains! Recorded in the Welsh Valleys from our home studio every Friday, it's an open and honest chat about "work". Watch and listen on 20tele.vision • #BeInformed

Kieran Byrne, MD (THEVOIPEXP) at 20tele.com

Sam Knowles, MD (TELIPHONES) at 20tele.com

Secure password management with

Confidently working from home with

Free 14-day trial. No credit card. No commitments.

FreePBX is better than 3CX. And it's cheaper.

Call charges will soon be a thing of the past.

FreePBX is better than 3CX. And it's cheaper.

FreePBX is better than 3CX. And it's cheaper.

Pilot: We think charging subscriptions for something you can get for free isn't on, so instead we provide maintenance in a refreshingly modern way.

We're Excellent.

Confidently working from home with

Free 14-day trial. No credit card. No commitments.

Safely present your ideas online with

Free 7-day trial. No credit card. No commitments.

Confidently working from home with

Free 14 day trial. No credit card. No commitments.

Safely present your ideas online with

Free 7 day trial. No credit card. No commitments.

Authentic, passionate, and always brutally honest.

This is not the podcast other telecoms providers want you to hear.

Authentic, passionate, and always brutally honest.

This is not the podcast other telecoms providers want you to hear.

Customize Your FreePBX System. Extend and enhance the power of your FreePBX system with add-on features and commercial modules from Sangoma. With FreePBX, users have the freedom to create exactly the kind of phone system they need, and commercial modules and add-ons are just one of the ways Sangoma equips users with options.

End Users need a PBX to be 'fully-managed'.

Agree 👍

Disagree 👎

Add-on Commercial

Modules to FreePBX

The CRM Link module is designed to connect your CRM software to FreePBX. This allows FreePBX to push call history and caller information, as well as call recordings and voicemails, to your CRM. And, in conjunction with the Zulu UC plugin, allow inbound Call Popups and Click to Call functionality from your CRM. The CRM Link module is designed to connect your CRM software to FreePBX. This allows FreePBX to push call history and caller information, as well as call recordings and voicemails, to your CRM. And, in conjunction with the Zulu UC plugin, allow inbound Call Popups and Click to Call functionality from your CRM. The CRM Link module is designed to connect your CRM software to FreePBX. This allows FreePBX to push call history and caller information, as well as call recordings and voicemails, to your CRM. And, in conjunction with the Zulu UC plugin, allow inbound Call Popups and Click to Call functionality from your CRM. The CRM Link module is designed to connect your CRM software to FreePBX. This allows FreePBX to push call history and caller information, as well as call recordings and voicemails, to your CRM. And, in conjunction with the Zulu UC.

Zulu UC unifies the most popular business communication tools and applications enhancing user productivity and mobility. It's about putting the user at the centre of their workstation with tools built around their need, and so intuitively designed. Simply put, the user will always have the tool they need always available and exactly where they need it to be at the time they need it. Welcome to your new command center for business communication. Zulu UC is great for: Office workers who switch between locations or step away from their desk, Call centers who don’t have desk phones and need to make/receive calls using their headset, All other users who need to stay connected to their office and continue working wherever they are, and Mobile workers who need their extension to follow them. Zulu UC is not just about a softphone, but more about user interaction with features you need, where you need them the most. Zulu UC includes all these advanced features: Click to Call, Presence, File Sharing, SMS & Fax, Chat, and Call Pop. Zulu Desktop - Make and Receive phone calls directly from your laptop or desktop computer.

Many businesses with multiple departments have the need to allocate telecommunication costs per department or function. They need to be able to know which departments, groups, or individuals are responsible for calls that incur tolls, such as long-distance or international calls. In some cases, calls made via specific trunks may incur higher charges. These costs may need to be allocated to the appropriate department, group, or user. Businesses may also want to report on telecommunications costs in order to look for potential fraudulent use of resources. The Call Accounting module allows you to allocate costs (for outbound and inbound calls) to either a trunk, user, or user group. Using this module, you can create or upload one or more rate decks, and use those rate decks to calculate the cost of calls on the system. Basic call reporting functionality is also included. The Call Accounting module allows you to allocate costs (for outbound and inbound calls) to either a trunk, user, or user group. Using this module, you can create or upload one or more rate decks, and use those rate decks to calculate the cost of calls on the system. Basic call reporting functionality is also included. Basic call reporting functionality.

Q-Xact

The Q-Xact module gives you full control over what data is displayed for each type of report. It allows you to build custom templates for quick reporting. Each report type, such as “All Call Distribution by Queue,” has a list of columns that can be checked and unchecked for on-the-fly view customization.

Pin Set Pro

The Pin Set Pro module provides greater flexibility in the deployment of security pin codes, allowing system administrators to assign pin codes directly to extensions and granularly control per extension which outbound routes are allowed to be dialed without pin codes. The module also features a extensive reporting.

VM Notify

This module allows an individual or a group to be notified and optionally accept responsibility for a voicemail. Additionally, notifications can be sent out when someone claims responsibility for the voicemail.

Park Pro

Park Pro adds the ability to add multiple parking lots within FreePBX, useful for companies running multiple locations off the same server or companies that need multiple parking lots for different departments or call types.

Appointment Reminder

The Appointment Reminder module offers a unique way to automate your appointments. Simply specify names and numbers by entering them manually or uploading a CSV file. Your PBX will automatically call the numbers at specified times, allowing customers to confirm, cancel, or reschedule.

Voicemail Reports

The Voicemail Reports module offers an easy way for system administrators and managers to review all users’ voicemail settings in one place, as well as listen to all voicemails residing on the system from one report.

PhoneApps

PhoneApps are a suite of phone applications that integrate directly with FreePBX and the EndPoint Manager. PhoneApps allow users to control functions and settings directly from the screen of their phone.

Xact Dialer

The Xact Dialer (or Broadcast) module allows a message to be broadcast to a predefined list of phone numbers. Different messages or destinations can be used based upon whether the call is answered or goes to voicemail. The module includes robust reporting options.

XMPP

XMPP enables instant messaging (IM) and presence for users. Once configured, the IM server can be used with any XMPP/Jabber-enabled client that is capable of configuring connections to the local or corporate servers, including iSymphony and the User Control Panel (UCP).

CallerID Management

The CallerID Management module allows users to easily modify the outbound Caller ID from their endpoint, either for the next call only or until the change is reversed. By dialing a simple feature code you can change the Caller ID for the next call on your extension. Optionally you can also specify the Persistent field, If this is checked the CID is permanently changed for all future calls for your extension until another feature code is entered to change it.

Outbound Call Limiting

The Outbound Call Limiting module provides the tools to set restrictions on how many times a number is called during a certain time period. When exceeding the call limit during the specified time period, any additional calls are blocked, and a recording advises users that the call was not allowed.

Web Callback

The Web CallBack module makes it easy to add an HTML phone contact form to a website. This module allows admins to specify a CID to be prepended (which alerts that the call is coming from a specific callback) and also set Dial Matches to specify which numbers users are allows to call.

Class of Service Administration

The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups and Paging.

Fax Pro

The Fax Pro module adds enhanced functionality to the standard FreePBX Fax module, including outbound faxing from the FreePBX web interface and the option to use or customize a locally stored fax coversheet.

Call Recording Reports

With the Call Recording Reports module you can view, sort, listen, archive, and download all recorded calls on your FreePBX system.

Endpoint Manager

With the commercially-supported Sangoma EndPoint Manager, you can use the GUI interface to directly auto-provision and configure over 300 popular endpoints, including desk phones, wireless phones, door phones, overhead paging devices, gateways, specialty devices, and more, from leading manufacturers.

Conference Pro

The Conference Pro module adds expanded functionality to the existing conferencing features found in FreePBX. This module allows users to manage conference room settings from the user control panel. Admin users gain the ability to easily create conference room IVRs for selected groups of conference rooms.

FREE SIP Trunking in both the UK & USA.

FREE UK or USA Numbers and SIM Cards.

FREE Static Public IP & Domain (with SSL).

PBX Software is included

Cloud Hosting is included

Connectivity is included

End Users need a PBX to be 'fully-managed'.

Page Pro

Page Pro adds enhanced functionality to the existing Paging module in FreePBX to include the ability to hook outbound routes to a page group, make a “valet-style” (or “airport-style”) page, and create recordings to be played to a page group before the pager can speak.

Free Hosting

Choose PBX

Add Endpoints

FreePBX,

PBXact, or

Switchvox

Software.

Servers (VM),

SIP Trunking,

Numbers, and

SIM Cards.

IP Phones,

Mobiles, and

Softphones,

or BYOD.

#BeUnpaused

We're ready whenever you are.

20tele.com is a Sangoma Silver Partner, which requires formal commitment to minimum annual revenues, training and certification.

Say Hello again with

It's just not the same without you.

Call 0333 45678 20 | Text 079 8437 8437 | Social @20telecom

We are committed to providing a better choice for small businesses and charities with a concise portfolio of telecoms services. TELIPHONES is the end-to-end maintenance of THEVOIPEXP, which is a Subscription-Free Hosted PBX.

Being focused solely on helping small businesses and charities means we understand a group of end users who share a common set of buying principles. Since launching in 2014, we have become known for doing things better than our competitors by keeping it simple and pricing fairly, while ensuring our UK-based support is available to you 24 hours a day for 360 days of the year.

We have ambitious plans for growth, but not in the traditional sense. Now in our 6th year of trading, we have surpassed all our commercial and technical targets and on our way to launching twenty profitable franchisees in the UK, so thousands of end users can soon receive the same quality of service that hundreds of customers expect from 20tele.com. Alongside THEVOIPEXP, TELIPHONES and Answering Support, we re-sell Openreach Lines and Broadband Access. There are no restrictions when moving services from other telecoms providers, including UK and USA number porting.

We are a Sangoma Silver Partner, which requires our formal commitment to minimum annual revenues, training, and certification. We are an experienced Managed Service Provider (MSP) with full responsibility over our IP networks in the UK & USA.

We get our billing right too. To avoid common errors caused through automation, every customer invoice is diligently checked for accuracy before being sent out. To keep this process efficient and scalable, we do our best to simplify invoice line items into an easy-to-read and sensible format and try not to complicate anything, while eliminating "bill shock".