You can buy a telephone system yourself; unbox it, install it, configure and connect it to the outside world, back it up, do the software and security updates, fix it when it breaks... But On-Site PBXs are out and Hosted PBXs are in. The truth is you can still do it yourself if you wanted to. We won't pretend it's easy but it's possible, cheaply done and sometimes even free, so we decided charging Subscriptions for open-source components such as Asterisk® and FreePBX® isn't on. Instead we provide Maintenance to you in a refreshingly modern way. Hello. This is TELIPHONES® 2.0.
TELIPHONES is end-to-end Maintenance of Hosted PBX solutions for Small Businesses. We combine the World's most popular open-source framework for building communications applications, Asterisk, with Fully-Maintained FreePBX Hosting on resilient Dual-VPS, SIP Trunking, and Numbers. Maintenance is available throughout both the UK and the USA.
✓ FREE FreePBX SNG7 Installation & Setup
✓ FREE SysAdmin Pro with 25 Year Licence
✓ FREE Unlimited .WAV Sound File Storage
✓ FREE Voiceover with Unlimited Revisions
✓ FREE Sangoma® s206 IP Handset Rental
FreePBX is a web-based open source GUI (Graphical User Interface) that controls and manages Asterisk, an open source PBX. FreePBX is licensed under the GNU General Public License (GPL), an Open Source license that can be modified and developed for free. FreePBX is usually installed as part of the pre-configured FreePBX Distro, which includes the underlying Operating System, Asterisk, the FreePBX GUI, and assorted dependencies. With over one million production systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry's commercial copycats, such as 3CX. The FreePBX EcoSystem has developed over the past decade to be the most widely deployed open source PBX platform in use across the World! The openness of the project allows users, resellers, enthusiasts and Partners to utilise the FreePBX EcoSystem to build powerful and robust communications solutions. FreePBX is downloadable as a free software package that can be installed on your own servers or VPS. The FreePBX Distro is an all in one platform that installs everything you need to build a telephone system. Once you have a basic telephone system in place you can then add your SIP Trunks, point and present your Numbers and register your VoIP Devices. Commercial modules add advanced features to an already feature rich base install of FreePBX.
• Time based call routing
• Conference Bridge
• Fax to Email
• Hunt/Ring Groups
• Music On Hold
• Voice Mail Blasting
• Follow Me / Find Me Calling
• Personal IVRs
• Wake Up calls
• Support for Video Calling
• Secure Communication (SRTP/TLS)
• Announcements, Text To Speech
• Calling Queues (ACD/IVR)
• Three Way Calling
• Voicemail (-to Email)
• Caller ID
• Call Transfer
• Call Recording
• Do Not Disturb
• Call Forwarding
• Call Waiting
• Call Detail Records
• Call Event Logging
• Speed Dials
• Caller Blacklisting
• Call Screening
We are committed to providing a better choice for Small Businesses with a very concise portfolio of telecoms services. TELIPHONES is the end-to-end Maintenance of rock solid FreePBX Hosting on resilient Dual-VPS. We are a Managed Service Provider (MSP) with responsibility and autonomy over the commercial and technical components of The VoIP Experience™.
Being focused solely on helping Small Businesses means we understand a group of End Users who share a common set of buying principles. Since launching in 2014, we have become known for doing things better than our competitors by keeping it simple and pricing fairly, while ensuring our UK-based Support is available to you 24/7 for 360 days of the year.
Alongside TELIPHONES and Answering Support, we re-sell Openreach Lines and Broadband Access. There are no restrictions when moving services from other telecoms providers, including UK and USA number porting. We are regulated by Ofcom, registered with the ICO for Data Protection, and the Ombudsman Services for Alternative Dispute Resolution (ADR).
We have ambitious plans for growth, but not in the traditional sense. Now in our 5th year of trading, we have surpassed all our commercial and technical targets and on our way to launching twenty profitable Franchisees in the UK, so thousands of End Users can soon receive the high quality of service that hundreds of customers have come to expect from 20tele.com.
With a telecoms career now totalling more than 12 years, Kieran's previous roles include MD of Choice Telecoms, Business Development Manager at Gamma Telecom, and Client Account Manager at BT Wholesale. He has strong technical knowledge and experience of FreePBX on Linux.
FreePBX Certified Essentials
Director, End Users.
FreePBX Certified Essentials
A Founding Director and Co-Owner, Kieran is responsible for almost everything relating to our Partners.
A Founding Director and Co-Owner, Sam is responsible for almost everything relating to our End Users.
With a telecoms career now totalling more than 7 years, Sam's previous roles include Account Manager at Choice Telecoms and Sales Director at Sponsor Football, where she assisted thousands of grass roots football teams throughout the UK attract sponsorship from Small Businesses.
Conversations... Soccer Saturday and anything to do with F1!
Social Media #... #HostedPBX #Pay1p #FunFact #TheVoIPExp.
Learning (Oct 2019) Digital Marketing Diploma Online Course.
Conversations... Boris, Brexit, O'Brien on LBC. It's on all day!
Social Media #... #TELIPHONES #DualVPS #FreePBX #Ofcom.
Learning (Oct-Nov 2019) Cisco CCNA: Routing and Switching.
New orders or billing and technical
support. DDI: +44 (0)1443 555 120.
Distributors, Suppliers, or Franchise
enquiries. DDI: +44 (0)1443 555 110.
End Users can talk to Sam about
Partners can talk to Kieran about
We get our billing right too. To avoid common errors caused through automation, every customer invoice is diligently checked for accuracy before being sent out. To keep this process efficient and scalable, we do our best to simplify invoice line items into an easy-to-read and sensible format and try not to over-complicate things, while eliminating so-called "bill shock".
Go "Superfast" with a fixed-line connection to the Internet using VDSL technology over the BT Wholesale network. The advancements in download and upload speeds means Small Businesses can use Broadband Access for VoIP, to access cloud-based systems, share files, and function more efficiently than ever before. Coverage across the UK continues to improve on a daily basis. The key to a good experience is making sure that the underlying service provider of the connection has prioritisation that pro-actively manages your experience on the network. We stick to what we know and will only recommend solutions that we believe to be appropriate. For these reasons, we don't get involved in Ethernet Leased Lines, EFM, or EoFTTC. If you're a Small Business and without an exceptionally unusual requirement, you probably have or are currently being quoted an over-engineered solution, typically costing hundreds of pounds per month and lengthy minimum terms. Broadband Access is now good enough for VoIP applications.
From £50 One-Off, £25 per month, 10p per 1GB (Data Consumption).
Instantly create a fast and stable Data SIM connection to the Internet using 4G technology over the Three Mobile Network. The included SIM is supplied with a Static IPv4 address and, unlike most mobile data services, this is delivered without NAT and compatible with strict FreePBX Firewall settings; your Fixed Public IP will be whitelisted as a Trusted Network. Mobile Broadband helps you stay connected in any location and you don’t have to worry about having to find a stable WIFI network. The LAN port can even connect an authorised IP Handset.
Designed to work with FreePBX, Sangoma IP handsets are so smart you can quickly and easily use them right out of the box. Each handset in the series features industry standard Power over Ethernet (PoE), so no power cable or outlets required. They have full duplex speakerphones, dual Ethernet Ports, multi-way conference calling, high definition voice quality and Virtual Private Network (VPN) capable. Sangoma PhoneApps are available on the handset itself, using programmable softkeys with no requirement for additional licenses. Users can control complicated features directly from the handset; there is no need to remember any feature codes. User applications include Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Queue Agents, Transfer to Voicemail, Visual Voicemail, Log In/Out, Call Flow and Contacts. To ensure the security of remote workers connecting to a cloud-based PBX, Sangoma IP handsets are designed with VPN clients which seamlessly connect to the built-in VPN servers within FreePBX. Provide high level of voice quality and protection without compromising firewall settings.
Free IP Handset Rental (Sangoma s206). Outright Purchase from £40.
Introducing the MP02, built by Swiss firm Punkt. The inclusive SIM card turns the handset into a TELIPHONES ENDPOINT and uses O2 to connect your calls to-and-from FreePBX, which means features like Call Recording and Number Presentation work seamlessly. When you're away from the office and need to get online, the MP02 can tether with tablets and laptops as a WIFI hotspot. It's a stylish, well-crafted handset, focused on simplicity. It's made with long-lasting materials; reinforced with glass-fibre and finished with a tough abrasion-resistant coating, and it's even splashproof to IP52 standard. It has astounding audio quality with noise cancellation, bluetooth, and a powerful loudspeaker, with an intuitive interface for making calls and sending texts. It has an easy-set alarm clock, stopwatch and countdown timer, world clock, basic calendar, notes feature with reminders option, and a calculator. The MP02 feels solid in the hand, it’s well-balanced and designed for one-handed use. The instantly-recognisable MP02 is the work of product designer Jasper Morrison. BlackBerry Secure Protection at both the hardware and software levels protect the MP02 from malicious tampering and make it ideal for business use, no other non-BlackBerry handset has had this before.
£250 One-off + Annual Maintenance for the TELIPHONES ENDPOINT.
Zulu UC unifies the most popular business communication tools and applications enhancing user productivity and mobility. It's about putting the user at the centre of their workstation with tools built around their need, and so intuitively designed. Simply put, the user will always have the tool they need always available and exactly where they need it to be at the time they need it. Welcome to your new command center for business communication. Zulu UC is great for: Office workers who switch between locations or step away from their desk, Call centers who don’t have desk phones and need to make/receive calls using their headset, All other users who need to stay connected to their office and continue working wherever they are, and Mobile workers who need their extension to follow them. Zulu UC is not just about a softphone, but more about user interaction with features you need, where you need them the most. Zulu UC includes all these advanced features: Click to Call, Presence, File Sharing, SMS & Fax, Chat, and Call Pop. Zulu Desktop - Make and Receive phone calls directly from your laptop or desktop computer. Zulu Mobile (Beta) - Fully integrated with iOS and Android.
Free for the first 2 Users, additional Licences are required thereafter.
This solution is in pre-launch testing and available from 01/11/2019.
If you are programming orientated, downloading an open-source PBX is great. It might even be fun to download new releases and keep things running smoothly with regular server and security updates. However, in a business-critical environment, the commitment can be daunting, frustrating at times, and very time-consuming, which is why we provide our "Fully-Maintained FreePBX Hosting" service.
It can be relatively easy to get started with building a commercial PBX with the FreePBX Distro. The real work comes after the initial setup: The adds, moves and changes and configuration of your PBX. It needs to be built securely to help prevent telephony fraud and updated and maintained like any other cloud-based server. And the inevitable fault investigations need extremely swift resolution, or implementation of temporary resilience plans if necessary.
There are two types of telecoms provider, Managed Service Providers (MSPs) and Value Added Resellers (VARs). We are an MSP. MSPs offer technology services for a recurring fee and usually provide both the infrastructure and implementation, and their core proposition is to help customers use and manage their technology services on an ongoing basis. MSP offerings typically include network management, hardware repair, remote support, server and software updates, and any other function that requires a commitment to day-to-day administration to keep things running smoothly. VARs often operate on a one-time transactional basis, MSPs operate on longer-term contracts and the tenure of their relationship is open-ended; they expect to stick around indefinitely. As a result, MSPs are able to plan their current and future pricing strategies more effectively than VARs. It is important End Users understand the lack of commercial and technical responsibility that VARs hold.
SIP Performance Monitor
Robust Fraud Prevention
Daily Updates & Backups
Unlimited PBX Scalability
Daily System Heathcheck
SIP Trunking & Numbers
In-House Linux Expertise
Provisioning of IP Devices
Sangoma provides professional Paid Support for FreePBX, which includes services from implementation assistance to upgrades and 'production down' emergencies. We aren't re-selling these services and not authorised to do so.
Year 5 & Fixed Ongoing
Can your telecoms provider guarantee 'year-on-year' pricing reductions like this?
We enable start-ups and established businesses to work with freedom, selling TELIPHONES to small businesses within their local area. Distributors have full control over End User contracts and payment collection, keeping hold of all their income with unlimited earning potential. We ensure Distributors run lean businesses with residual revenue and low operating costs, primarily focused on The VoIP Experience™ being positive for everyone, while we process orders, draft invoices, and provide billing and technical support to End Users.
ISDN can no longer be ordered and the service will be discontinued by 2025. It is being replaced by VoIP. There were 33.1 million fixed landlines in the UK in 2017 (including ISDN) and approximately 6.4 million of those belonged to businesses. As of this year, at least one billion people around the World now rely on VoIP for their telecoms services.
Setting sail throughout 2020 for our Distributors. Are you on board?
Work From Home
End User Support
Our European Cruise Incentive is available to authorised Distributors renewing their Annual Licence spend for at least £2500 after 12 calendar months. T&Cs apply, excludes TIP Tier X.
*UK only. Talk-Time refers to Local, National, and Mobile Calls; it doesn't include International, Premium Rate, Directory Enquiry, or others unspecified. T&Cs apply, excludes TIP Tier X.
Twenty new Franchisees throughout the UK could be sharing the same profitable business model and systems. Once a Franchise is available for purchase, it will be fully operational with dozens of existing Distributors and hundreds of End Users. Let's not confuse a Franchisee with a Reseller though this isn't white-label. Our Franchisees operate within their one of twenty territories, a fixed geographic location and surrounding area.
For details on the availabilty of your preferred location, please join our waiting list. We are committed to minimum revenue targets being met for both Distributors and End Users. Not all geographic locations are immediately available and 'pre-launch' are subject to change: Aberdeen, Belfast, Birmingham, Bristol, Cardiff (unavailable), Dover, Edinburgh, Exeter, Glasgow, Inverness, Ipswich, Leeds, Liverpool, London (unavailable), Manchester, Middlesbrough, Nottingham, Oxford, Southampton, York (unavailable).
As a Franchisee you are buying the rights to use our business model and systems, proven pricing, telecoms services, and marketing techniques. You are also buying into the rights to use our brand: You will have the rights to use new and existing Trademarks, including TELIPHONES. To become a Franchisee you will be charged a fixed monthly Franchise fee and a small percentage of the current billing monthly revenue, which will be relative to our overall performance.
We have three regional locations to facilitate on-going and on-site training for our Franchisees at relaxed serviced-office environments in Cardiff (West), York (North), and London (South East). Held quarterly and for free, our Franchisees will get regular opportunities to keep up-skilled in the ever-changing telecoms industry, while mixing with Franchisees from your geographic region. Our courses include overnight accomodation.