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We are committed to providing a better choice for small businesses and charities with a very concise portfolio of telecoms services. TELIPHONES® is end-to-end maintenance of The VoIP Experience™ (THEVOIPEXP), a "Subscription-Free" Hosted PBX, which uses the FreePBX® Distro. We have commercial and technical control and responsibility over our networks.
Being focused solely on helping small businesses and charities means we understand a group of end users who share a common set of buying principles. Since launching in 2014, we have become known for doing things better than our competitors by keeping it simple and pricing fairly, while ensuring support is available 24 hours a day for 360 days of the year.
We have ambitious plans for growth, but not in the traditional sense. Now in our 5th year of trading, we have surpassed all our commercial and technical targets and on our way to launching twenty profitable franchisees in the UK, so thousands of end users can soon receive the same quality of service that hundreds of customers expect from 20tele.com.
With a telecoms career now totalling more than 12 years, Kieran's previous roles include Managing Director of Choice Telecoms, Business Development Manager at Gamma, and Client Account Manager at BT Wholesale. He has strong knowledge and experience of FreePBX.
MD (TELIPHONES) at 20tele.com
FreePBX Certified Essentials
MD (THEVOIPEXP) at 20tele.com
FreePBX Certified Essentials
A Founding Director and Co-Owner, Kieran has overall responsibility for the TELIPHONES service.
A Founding Director and Co-Owner, Sam ensures The VoIP Experience™ is always a free solution.
With a telecoms career now totalling more than 7 years, Sam's previous roles include Account Manager at Choice Telecoms and Sales Director at Sponsor Football, assisting thousands of grass roots football teams throughout the UK local attract sponsorship from Small Businesses.
We get our billing right too. To avoid common errors caused through automation, every customer invoice is diligently checked for accuracy before being sent out. To keep this process efficient and scalable, we do our best to simplify invoice line items into an easy-to-read and sensible format and try not to complicate anything, while eliminating "bill shock".
Alongside TELIPHONES and Answering Support, we re-sell Openreach Lines and Broadband Access. There are no restrictions when moving services from other telecoms providers, including UK and USA number porting. We are regulated in the UK by Ofcom, registered with the ICO for Data Protection and GDPR, as well as the Ombudsman Services: Communications.
Distributors, Suppliers, or Franchise
enquiries. DDI: +44 (0)1443 555 120.
Partners can talk to Sam about
New orders or billing and technical support. DDI: +44 (0)1443 555 120.
End Users can talk to Sam about
Distributors, Suppliers, or Franchise
enquiries. DDI: +44 (0)1443 555 110.
Partners can talk to Kieran about
New orders or billing and technical support. DDI: +44 (0)1443 555 110.
End Users can talk to Kieran about
The phone system market is changing and only Managed Service Providers will survive longer-term, those adaptable enough to embrace open-source; training and recruiting engineers instead of sales people. The transition from capex to opex re-selling is a short-lived ideal as the competitive telecoms industry squeezes Hosted PBX subscriptions and call rates down to zero. Long before the ISDN switch off, telecoms providers must start legitimately charging for engineering time on their own IP networks.
End Users are looking for familiarity in their customer service experience, right from the start and for the tenure of the B2B relationship with a telecoms provider. They want knowledgeable and friendly staff who know their VoIP setup and can make adds, changes and fixes quickly and seamlessly in just one simple phone call or email. Long response times to billing and technical support tickets are not tolerated anymore, so we ensure our customers will get the best customer service available anywhere.
We enable start-ups and established businesses to work with freedom, selling TELIPHONES to small businesses within their local area. Distributors have full control over End User contracts and payment collection, keeping hold of their income with unlimited earning potential. We ensure our Distributors can run lean businesses with residual revenue and low operating costs, primarily focused on The VoIP Experience™ being positive for everyone, while we process orders, draft invoices, and provide billing and technical support to End Users.
ISDN can no longer be ordered and the service will be discontinued by 2025. It is being replaced by VoIP. There were 33.1 million fixed landlines in the UK in 2017 (including ISDN) and approximately 6.4 million of those belonged to businesses. As of this year, at least one billion people around the World now rely on VoIP for their telecoms services.
Setting sail throughout 2021 for our distributors. Are you on board?
Work From Home
End User Support
Twenty new Franchisees throughout the UK could be sharing the same profitable business model and systems. Once a Franchise is available for purchase, it will be fully operational with dozens of existing Distributors and hundreds of End Users. Let's not confuse a Franchisee with a Reseller though this isn't white-label. Our Franchisees operate within just one of twenty territories, a fixed geographic location and their local surrounding area.
For details on the availabilty of your preferred location, please join our waiting list. We are committed to minimum revenue targets being met for both our Distributors and End Users. Not all geographic locations are immediately available and 'pre-launch' are subject to change: Aberdeen, Belfast, Birmingham, Bristol, Cardiff (Unavailable), Dover, Edinburgh, Exeter, Glasgow, Inverness, Ipswich, Leeds, Liverpool, London (Unavailable), Manchester, Middlesbrough, Nottingham, Oxford, Southampton, York (Unavailable).
As a Franchisee you are buying the rights to use our business model and systems, proven pricing, telecoms services, and marketing techniques. You are also buying into the rights to use our brand: You will have the rights to use both new and existing Trademarks, including TELIPHONES®. To become a Franchisee you will be charged a fixed monthly Franchise fee and a small percentage of the current billing monthly revenue, which will be relative to our overall performance as a company.
We have three regional locations to facilitate on-going and on-site training for our Franchisees at very relaxed serviced-office environments in Cardiff (West), York (North), and London (South East). Held quarterly (and for free!), our Franchisees will get regular opportunities to keep up-skilled in the ever-changing telecoms industry, while mixing with other Franchisees from your geographic region(s). Our courses include overnight accomodation.
Most calls are answered within 10 seconds and you shouldn't ever have to wait on hold. We’re big enough to deliver and small enough to care. The likes of BT do struggle to provide the level of support small businesses and charities require. Bigger suppliers cannot justify spending quality time with you, while so many others are waiting on hold, and that shows. We appreciate the custom and will always strive to keep you at "happy". We take a consultative approach to telecoms and understand that no two customers are the same. We listen and get to know your telecoms setup, and how your business or charity works, to resolve support issues promptly.
next to none
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