There are no Open Network Issues Currently
Broadband & Call Quality Issues (Resolved) Critical

Affecting Other - Entanet / Magrathea

  • 23/03/2021 15:00 - 23/03/2021 23:00
  • Last Updated 24/03/2021 00:53

 

UPDATE FROM ENTANET (CITYFIBRE):

 

Major Incident Raised: 23/03/2021 14:25

Major Incident Leader: Adam Heath

Service (product) Type: On-net Ethernet, Off-net Ethernet and FTTC services

Service(s) Impacted: No services are currently impacted

Customer Impact: There is currently no impact to customers

Description: Services are at risk until the failed link has been restored

Team(s) Investigating: Technical Service Centre

Resolved –: 22:38 We have had confirmation that this issue is now resolved and that services are no longer at risk. Following assessments by our engineering resource at multiple locations, the damage previously mentioned was unrelated and not the cause of the issue on the remaining impacted service. Instead, a fibre microbend was identified and corrected, with testing demonstrating expected results.

An internal post incident review will now follow.

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We are aware of a major network issue affecting some broadband connections. This may also be impacting call quality for Magrathea numbers and SIP trunks, and other services that utilise Entanet’s networks. For more information, please check back here soon for updates, or visit https://noc.enta.net

Our sincere apologies for the inconvenience this may be causing some customers. ICUK connections are unaffected, however, call quality may still be a related issue.

Sangoma Ransomware Attack (Resolved) Low

Affecting Other - Sangoma / FreePBX

  • 29/12/2020 22:00
  • Last Updated 23/03/2021 16:35

 

We are aware of a ransomware attack against Sangoma and responded excessively to mitigate any risk to our servers and systems. We have taken this matter incredibly seriously and do not believe there to be any cause for concern to ourselves, partners, end users or their customers.

 

20tele.com have gone above and beyond, extremely promptly upon notification by Sangoma on 24th December 2020, to manually secure all servers and systems. We have, as of 18th January 2021, moved the Status to "Low" and the amber traffic light on our website has been put back to green, though we remain vigilant.

 

Sangoma Technologies Corporation (TSXV: STC), a trusted leader in delivering cloud-based Communications as a Service (“CaaS”) solutions, has provided an update regarding its investigation into the data breach announced on 24th December 2020:

 

To date, the Company’s investigation has confirmed that the attackers encrypted, copied, and published a significant number of confidential files relating to the Company’s financial information, its corporate development and M&A efforts, certain private employee data, as well as certain customer information and ordering history. While Sangoma’s investigation is still ongoing, there is currently no evidence that the compromised customer information includes bank account or payment card data.

The Company believes strongly that customers’ ability to use Sangoma products and services continues without interruption or issue. To date, the investigation has also uncovered no evidence that any of the Company’s products or services have been impacted by this cyber attack, nor is there any evidence that the code inside Sangoma’s products has been compromised or that the use of the products would create a security risk to a customer’s business. Nevertheless, as announced previously, and out of an abundance of caution, the Company continues to recommend that customers change their Sangoma passwords and that they continue to practice good security hygiene, including limiting remote access to only that which is necessary and monitoring for unauthorized access attempts.

Sangoma has taken immediate action to mitigate and manage the impact of this attack. The Company has retained a deeply experienced team of top third-party cybersecurity experts, is filing a report with law enforcement officials, and has also deployed additional security measures to assist in detecting and preventing any future attempts or incidents of unauthorized access to or malicious activity on its corporate network. The Company has also promptly notified all its employees of the incident and the possible impact on the security of their personal data, has provided them with actions they can take to protect that personal information from theft and misuse, and is putting in place 24 months of credit and dark web monitoring at the Company’s expense.

In addition, as the investigation progresses, the Company will be proactively and directly contacting any specific customers, and other third parties, whose data has been compromised in order to provide further information and appropriate support.

“On behalf of the entire management team and board at Sangoma, I sincerely apologize to our customers, employees, partners and all other stakeholders for the stress and inconvenience caused by this cyber attack. This has admittedly been a challenging time for our Company. We’ve built a strong and trusted reputation with the investor community and while this incident is certainly embarrassing, I’m committed to maintaining full transparency in our reporting of it, and I fully expect to emerge from it stronger than ever,” said Bill Wignall, President and CEO of Sangoma. “We have been working around the clock throughout every day of this holiday period and will continue to do exactly that. At the same time, I want to be completely clear that this incident has had no impact on our corporate strategy or execution. We continue to maintain normal operations, and we remain as focused as ever on building our CaaS cloud-based solutions, winning new subscribers, supporting our valued customers, delivering sustainable growth for our shareholders, generating profitability and cash flow, and executing on the exciting opportunities that exist in our acquisition pipeline.”

Sangoma is committed to providing its stakeholders and the public with further updates of factual and accurate information as it becomes available and appropriate to share in light of the active, ongoing investigations.

 

More information regarding this ransomware attack will follow when appropriate.

 

Broadband Outage (Resolved) Critical

Affecting Other - Entanet ISP

  • 11/12/2020 10:30 - 18/12/2020 10:00
  • Last Updated 18/12/2020 11:19

Broadband Outage - Entanet ISP. Last updated: 18/12/2020 at 10:00 - Entanet and their supplier, BT Wholesale, were aware of a nationwide packet loss issue occurring in core working hours, which was affecting some of our customers. We are seeing no further signs of packet loss following emergency work carried out yesterday and believe this issue to now be resolved. Any remaining customers that are affected are advised to reboot their router before raising a support ticket. We apologise for any inconveniences caused by this outage. ICUK connections were unaffected.

Broadband Outage (Resolved) Critical

Affecting Other - Entanet ISP

  • 06/11/2020 11:00 - 06/11/2020 14:30
  • Last Updated 06/11/2020 14:39

Entanet are aware of a nationwide packet loss issue following an outage instance that occurred last night. This is being thoroughly investigated for a resolution as soon as possible. Due to the unplanned outage last night they are experiencing issues today. As a result of the outage, all traffic has been routed through an alternative BGP route and is subsequently causing congestion on this secondary route. Entanet are currently in conversation with a supplier to establish whether or not they can bring this primary route back online. Despite this, Entanet are seeing that services are restored, but with issues. Further updates will follow as and when they become available and we apologise for any inconvenience caused. ICUK connections are unaffected. Further updates will follow when available. Real-time and historic updates can be viewed at https://noc.enta.net/ 

Network Status: Amber (Resolved) Critical

Affecting Other - PBXSRV6

  • 27/04/2020 09:00 - 27/04/2020 12:00
  • Last Updated 27/04/2020 11:54

Outage Reported: PBXSRV6. Workaround implemented. Estimated Fix Time: 12:00.