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Affecting Other - Entanet / Magrathea
UPDATE FROM ENTANET (CITYFIBRE):
Major Incident Raised: 23/03/2021 14:25
Major Incident Leader: Adam Heath
Service (product) Type: On-net Ethernet, Off-net Ethernet and FTTC services
Service(s) Impacted: No services are currently impacted
Customer Impact: There is currently no impact to customers
Description: Services are at risk until the failed link has been restored
Team(s) Investigating: Technical Service Centre
Resolved –: 22:38 We have had confirmation that this issue is now resolved and that services are no longer at risk. Following assessments by our engineering resource at multiple locations, the damage previously mentioned was unrelated and not the cause of the issue on the remaining impacted service. Instead, a fibre microbend was identified and corrected, with testing demonstrating expected results.
An internal post incident review will now follow.
We are aware of a major network issue affecting some broadband connections. This may also be impacting call quality for Magrathea numbers and SIP trunks, and other services that utilise Entanet’s networks. For more information, please check back here soon for updates, or visit https://noc.enta.net
Our sincere apologies for the inconvenience this may be causing some customers. ICUK connections are unaffected, however, call quality may still be a related issue.
Affecting Other - Sangoma / FreePBX
We are aware of a ransomware attack against Sangoma and responded excessively to mitigate any risk to our servers and systems. We have taken this matter incredibly seriously and do not believe there to be any cause for concern to ourselves, partners, end users or their customers.
20tele.com have gone above and beyond, extremely promptly upon notification by Sangoma on 24th December 2020, to manually secure all servers and systems. We have, as of 18th January 2021, moved the Status to "Low" and the amber traffic light on our website has been put back to green, though we remain vigilant.
Sangoma Technologies Corporation (TSXV: STC), a trusted leader in delivering cloud-based Communications as a Service (“CaaS”) solutions, has provided an update regarding its investigation into the data breach announced on 24th December 2020:
Affecting Other - Entanet ISP
Broadband Outage - Entanet ISP. Last updated: 18/12/2020 at 10:00 - Entanet and their supplier, BT Wholesale, were aware of a nationwide packet loss issue occurring in core working hours, which was affecting some of our customers. We are seeing no further signs of packet loss following emergency work carried out yesterday and believe this issue to now be resolved. Any remaining customers that are affected are advised to reboot their router before raising a support ticket. We apologise for any inconveniences caused by this outage. ICUK connections were unaffected.
Affecting Other - Entanet ISP
Entanet are aware of a nationwide packet loss issue following an outage instance that occurred last night. This is being thoroughly investigated for a resolution as soon as possible. Due to the unplanned outage last night they are experiencing issues today. As a result of the outage, all traffic has been routed through an alternative BGP route and is subsequently causing congestion on this secondary route. Entanet are currently in conversation with a supplier to establish whether or not they can bring this primary route back online. Despite this, Entanet are seeing that services are restored, but with issues. Further updates will follow as and when they become available and we apologise for any inconvenience caused. ICUK connections are unaffected. Further updates will follow when available. Real-time and historic updates can be viewed at https://noc.enta.net/
Affecting Other - PBXSRV6
Outage Reported: PBXSRV6. Workaround implemented. Estimated Fix Time: 12:00.