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Given the current pressures on the emergency services, the Home Office have requested that calls to the 101 (Non-Emergency) number be made free to all callers from 01/04/2020. Therefore, these calls will be free from midnight. This initiative is to enable callers to contact Police for non-emergency calls and to alleviate demand upon critical 999 services. We understand this change is intended to be permanent and not just a short-term measure. There is nothing you need to do; calls to 101 will be zero-rated for billing purposes from tomorrow.
If you have any queries or requirements, please don't hesitate to reply to this email or call us on 0333 45678 20.