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PBXact or FreePBX® Support
PBXact or FreePBX® Training
PBXact or FreePBX® Upgrade
Sangoma Gold Partner
Support Portal Login
Published Price List
[email protected]

Say Hello with

We are a UK-based telecoms provider and Sangoma Gold Partner for rock-solid hosting, licensing, migrations and maintenance of PBXact & FreePBX® phone systems, as well as full-fibre & part-fibre broadband, and call answering solutions. We work with small businesses, charities, and HNW individuals.

Putting IP in telephones, literally.

TELIPHONES® Overview 2024
TELIPHONES® Overview 2024
DOMAINTAINS™ Overview 2024
DOMAINTAINS™ Overview 2024
THEVOIPEXP® Overview 2024
THEVOIPEXP® Overview 2024
For PBXact
  • Complete PBXact Setup
  • 24/7 PBX Administration
  • Replicate & Repair Faults
  • Professional Voice Overs
  • SIP Performance Monitor
  • Robust Fraud Prevention
  • PBXact System Updates
  • PBXact Module Updates 
  • Weekly PBX Health Check
  • Daily Backups & Restores
  • Action a PBXSRV Failover
  • Phone Provisioning (PnP)

TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.

Please Note
TELIPHONES can be taken as a standalone product or in combination with THEVOIPEXP and/or DOMAINTAINS. It should not be considered optional in most cases.
Learn more
or FreePBX®
  • Complete FreePBX® Setup
  • 24/7 PBX Administration
  • Replicate & Repair Faults
  • Professional Voice Overs
  • SIP Performance Monitor
  • Robust Fraud Prevention
  • FreePBX® System Updates
  • FreePBX® Module Updates 
  • Weekly PBX Health Check
  • Daily Backups & Restores
  • Action a PBXSRV Failover
  • Phone Provisioning (PnP)

TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.

Please Note
TELIPHONES can be taken as a standalone product or in combination with THEVOIPEXP and/or DOMAINTAINS. It should not be considered optional in most cases.
Learn more
For PBXact
  • Domain, SSL, DNS Management 
  • Setup & Configuration of Email 
  • 01, 02, 03, 07 Inbound Numbers
  • 99.99% Call Routing Uptime SLA
  • SIP Trunks with Fixed Call Rates
  • Unrestricted Concurrent Calling
  • Re-Registration to Failover PBX
  • 999/112 Database Compliance
  • Amazon S3 Buckets and API Key
  • Warm Spare PBX Configuration
Please Note
DOMAINTAINS requires access to Call Data Records and cannot be taken as a standalone product. It must be purchased alongside TELIPHONES.
Learn more
or FreePBX®
  • Domain, SSL, DNS Management 
  • Setup & Configuration of Email 
  • 01, 02, 03, 07 Inbound Numbers
  • 99.99% Call Routing Uptime SLA
  • SIP Trunks with Fixed Call Rates
  • Unrestricted Concurrent Calling
  • Re-Registration to Failover PBX
  • 999/112 Database Compliance
  • Amazon S3 Buckets and API Key
  • Warm Spare PBX Configuration
Please Note
DOMAINTAINS requires access to Call Data Records and cannot be taken as a standalone product. It must be purchased alongside TELIPHONES.
Learn more
For PBXact
  • Officially Licensed PBXact 16 Installation
  • PBXact Monthly Per-User Licenses from £5.00
  • PBXact Bronze POMP for Software Updates
  • PBXact Unlimited Softphone User Licenses
  • Primary PBX Server (Up to 4GB RAM)
  • Failover PBX Server (Up to 4GB RAM)
  • Up to 150GB NVMe Available Disk Space
  • PBX Monthly Bandwidth up to 5TB Capped
  • Native DDoS Mitigation for Primary PBX
  • Fixed Public IPv4 Addresses
  • Remote Management & noVNC Console
Please Note
THEVOIPEXP can be taken as a standalone product or in combination with DOMAINTAINS and/or TELIPHONES. It should not be considered optional in most cases.
Learn more
or FreePBX®
  • Official FreePBX® 16 Distro Installation
  • Optional PBXact® 16 Conversion Licenses
  • 1x FreePBX® Extension Routing License
  • 1x FreePBX® PBX MFA Module License
  • 2x FreePBX® SysAdmin Pro Licenses
  • 2x FreePBX® 2 User Softphone Licenses
  • 1x FreePBX® Conference Pro License
  • Primary PBX Server (Up to 4GB RAM)
  • Failover PBX Server (Up to 4GB RAM)
  • Up to 150GB NVMe Available Disk Space
  • PBX Monthly Bandwidth up to 5TB Capped
  • Native DDoS Mitigation for Primary PBX
  • Fixed Public IPv4 Addresses
  • Remote Management & noVNC Console
Please Note
THEVOIPEXP can be taken as a standalone product or in combination with DOMAINTAINS and/or TELIPHONES. It should not be considered optional in most cases.
Learn more


This is THEVOIPEXP®, powered by PBXact. A software for phone systems developed by Sangoma in Canada and the United States of America, built on Asterisk and FreePBX. Over here in the United Kingdom, Sangoma made us a Gold Partner. We hosted the software in London at Vultr's Interxion data centre and chose award-winning suppliers: ProVu for Sangoma equipment, Magrathea for calls and numbering, AWS S3 for secure daily backups, and connected it all together with ICUK, Hivelocity, Hostek, WHMCS, cPanel, Enom, ModulesGarden, Cloudflare, Andrews & Arnold, and CityFibre. And then for data centre resilience we did it all again in Manchester with secondary servers at Equinix, another UK-based Vultr data centre, right next to VoiceHost for the calls. It could all be done from Wales, the place we've called home for 8 years, because of cloud-based technologies. England, Scotland, Northern Ireland, throughout Wales and across the globe; trusted by small businesses, charities and high-net-worth individuals to keep things running smoothly. It's an experienced 24/7 operation led by a husband-and-wife team, providing end-to-end maintenance with a zero-downtime approach. It's been over a decade in the making. We aren't just a telecoms reseller, we're now a managed service provider, unique in almost everything we do with plans to grow through franchise. We will continue on our journey improving the VoIP experience. Officially backed by Sangoma.

- Billo Jones for 20tele.com
THEVOIPEXP® Standard with PBXact
THEVOIPEXP® Premium with PBXact
THEVOIPEXP® Supreme with PBXact
Pricing

Go to Page 16 of our

Published Price List

Download
Summary
  • Instant Notifications
  • Text Message Alerts
  • Unlimited Email Alerts
  • No Pre-Payment Required
Pricing
  • Coming soon 
Summary
  • Coming soon 
Pricing

Go to Page 15 of our

Published Price List

Download
Summary
  • SoGEA (Up to 40Mbps/10Mbps)
  • SoGEA (Up to 80Mbps/20Mbps)
  • SoGFast (Up to 330Mbps/50Mbps)
  • FTTP (Up to 330Mbps/50Mbps) 
  • FTTP (Up to 1000Mbps/115Mbps)
  • Fixed Public IP Address 
  • Unlimited Data Usage
  • WiFi Modem Routers

It's happening! 🥳

We have increased call volumes by 42% during Happen Hour 🕙 with a month-on-month increase since launching this in September 2024.

20tele customers are now actively choosing to pick up the phone between 10am-11am on weekdays 🤯

Every weekday 10:00-11:00, outbound calls and diverts to landline & mobile are 100% free. No limits, no expiry, no catch. Available to new and existing customers.

Calls to 01, 02, 03 & standard UK mobile will not be chargeable or deducted from your Expected Usage during Happen Hour. No opt-in or sign-up required and it's automatically applied to all 20tele voice products.

What can you make happen during Happen Hour? Applies to calls commencing between 10:00-11:00 on weekdays and with no maximum call duration. If you start it, take your time finishing it.

Waived call charges for talk-time to 01, 02, 03 & standard UK mobile:

• 12% in September 2024

• 14% in October 2024

• 15% in November 2024

• 17% in December 2024

#HappenHour

S1 E1 - LET'S GOLD - Trailer 1 of 3

S1 E1 - LET'S GOLD - Trailer 2 of 3

S1 E1 - LET'S GOLD - Trailer 3 of 3

Say Hello with

We are a UK-based telecoms provider and Sangoma Gold Partner for rock-solid hosting, licensing, migrations and maintenance of PBXact & FreePBX® phone systems, as well as full-fibre & part-fibre broadband, and call answering solutions. We work with small businesses, charities, and HNW individuals.

Putting IP in telephones, literally.

For PBXact
  • Complete PBXact Setup
  • 24/7 PBX Administration
  • Replicate & Repair Faults
  • Professional Voice Overs
  • SIP Performance Monitor
  • Robust Fraud Prevention
  • PBXact System Updates
  • PBXact Module Updates 
  • Weekly PBX Health Check
  • Daily Backups & Restores
  • Action a PBXSRV Failover
  • Phone Provisioning (PnP)

TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.

Please Note
TELIPHONES can be taken as a standalone product or in combination with THEVOIPEXP and/or DOMAINTAINS. It should not be considered optional in most cases.
Learn more
or FreePBX®
  • Complete FreePBX® Setup
  • 24/7 PBX Administration
  • Replicate & Repair Faults
  • Professional Voice Overs
  • SIP Performance Monitor
  • Robust Fraud Prevention
  • FreePBX® System Updates
  • FreePBX® Module Updates 
  • Weekly PBX Health Check
  • Daily Backups & Restores
  • Action a PBXSRV Failover
  • Phone Provisioning (PnP)

TELIPHONES is non-refundable, non-transferable and charged for every ENDPOINT capable of SIP registration, whether active or not. Minimum of 3x ENDPOINTS.

Please Note
TELIPHONES can be taken as a standalone product or in combination with THEVOIPEXP and/or DOMAINTAINS. It should not be considered optional in most cases.
Learn more
For PBXact
  • Domain, SSL, DNS Management 
  • Setup & Configuration of Email 
  • 01, 02, 03, 07 Inbound Numbers
  • 99.99% Call Routing Uptime SLA
  • SIP Trunks with Fixed Call Rates
  • Unrestricted Concurrent Calling
  • Re-Registration to Failover PBX
  • 999/112 Database Compliance
  • Amazon S3 Buckets and API Key
  • Warm Spare PBX Configuration
Please Note
DOMAINTAINS requires access to Call Data Records and cannot be taken as a standalone product. It must be purchased alongside TELIPHONES.
Learn more
or FreePBX®
  • Domain, SSL, DNS Management 
  • Setup & Configuration of Email 
  • 01, 02, 03, 07 Inbound Numbers
  • 99.99% Call Routing Uptime SLA
  • SIP Trunks with Fixed Call Rates
  • Unrestricted Concurrent Calling
  • Re-Registration to Failover PBX
  • 999/112 Database Compliance
  • Amazon S3 Buckets and API Key
  • Warm Spare PBX Configuration
Please Note
DOMAINTAINS requires access to Call Data Records and cannot be taken as a standalone product. It must be purchased alongside TELIPHONES.
Learn more
For PBXact
  • Officially Licensed PBXact 16 Installation
  • PBXact Monthly Per-User Licenses from £5.00
  • PBXact Bronze POMP for Software Updates
  • PBXact Unlimited Softphone User Licenses
  • Primary PBX Server (Up to 4GB RAM)
  • Failover PBX Server (Up to 4GB RAM)
  • Up to 150GB NVMe Available Disk Space
  • PBX Monthly Bandwidth up to 5TB Capped
  • Native DDoS Mitigation for Primary PBX
  • Fixed Public IPv4 Addresses
  • Remote Management & noVNC Console
Please Note
THEVOIPEXP can be taken as a standalone product or in combination with DOMAINTAINS and/or TELIPHONES. It should not be considered optional in most cases.
Learn more
or FreePBX®
  • Official FreePBX® 16 Distro Installation
  • Optional PBXact® 16 Conversion Licenses
  • 1x FreePBX® Extension Routing License
  • 1x FreePBX® PBX MFA Module License
  • 2x FreePBX® SysAdmin Pro Licenses
  • 2x FreePBX® 2 User Softphone Licenses
  • 1x FreePBX® Conference Pro License
  • Primary PBX Server (Up to 4GB RAM)
  • Failover PBX Server (Up to 4GB RAM)
  • Up to 150GB NVMe Available Disk Space
  • PBX Monthly Bandwidth up to 5TB Capped
  • Native DDoS Mitigation for Primary PBX
  • Fixed Public IPv4 Addresses
  • Remote Management & noVNC Console
Please Note
THEVOIPEXP can be taken as a standalone product or in combination with DOMAINTAINS and/or TELIPHONES. It should not be considered optional in most cases.
Learn more


This is THEVOIPEXP®, powered by PBXact. A software for phone systems developed by Sangoma in Canada and the United States of America, built on Asterisk and FreePBX. Over here in the United Kingdom, Sangoma made us a Gold Partner. We hosted the software in London at Vultr's Interxion data centre and chose award-winning suppliers: ProVu for Sangoma equipment, Magrathea for calls and numbering, AWS S3 for secure daily backups, and connected it all together with ICUK, Hivelocity, Hostek, WHMCS, cPanel, Enom, ModulesGarden, Cloudflare, Andrews & Arnold, and CityFibre. And then for data centre resilience we did it all again in Manchester with secondary servers at Equinix, another UK-based Vultr data centre, right next to VoiceHost for the calls. It could all be done from Wales, the place we've called home for 8 years, because of cloud-based technologies. England, Scotland, Northern Ireland, throughout Wales and across the globe; trusted by small businesses, charities and high-net-worth individuals to keep things running smoothly. It's an experienced 24/7 operation led by a husband-and-wife team, providing end-to-end maintenance with a zero-downtime approach. It's been over a decade in the making. We aren't just a telecoms reseller, we're now a managed service provider, unique in almost everything we do with plans to grow through franchise. We will continue on our journey improving the VoIP experience. Officially backed by Sangoma.


- Billo Jones for 20tele.com
THEVOIPEXP® Standard with PBXact
THEVOIPEXP® Premium with PBXact
THEVOIPEXP® Supreme with PBXact
Pricing

See our Published Price List

Summary
  • Instant Notifications
  • Text Message Alerts
  • Unlimited Email Alerts
  • No Pre-Payment Required
Pricing
  • Coming soon 
Summary
  • Coming soon 
Pricing

See our Published Price List

Summary
  • SoGEA (Up to 40Mbps/10Mbps)
  • SoGEA (Up to 80Mbps/20Mbps)
  • SoGFast (Up to 330Mbps/50Mbps)
  • FTTP (Up to 330Mbps/50Mbps) 
  • FTTP (Up to 1000Mbps/115Mbps)
  • Fixed Public IP Address 
  • Unlimited Data Usage
  • WiFi Modem Routers

S1 E1 - LET'S GOLD - Full Episode

S1 E1 - LET'S GOLD - Trailer 1 of 3

S1 E1 - LET'S GOLD - Trailer 2 of 3

S1 E1 - LET'S GOLD - Trailer 3 of 3

Wherever you are and whatever you are doing, tell your friends about us.

Great British Pub Card

Receive a £60 gift card for every TELIPHONES referral

Receive a £50 gift card for every THEVOIPEXP referral

Receive a £40 gift card for every DOMAINTAINS referral

Receive a £30 gift card for every BROADBAND referral

Receive a £20 gift card for every ANSWERPING referral

Receive a £10 gift card for every PODCALLING referral

T&Cs apply.

Wherever you are and whatever you are doing, tell your friends about us.

Great British Pub Card

Earn £60 for every TELIPHONES referral

Earn £50 for every THEVOIPEXP referral

Earn £40 for every DOMAINTAINS referral

Earn £30 for every BROADBAND referral

Earn £20 for every ANSWERPING referral

Earn £10 for every PODCALLING referral

Terms apply.

About Us

We are a UK-based telecoms provider and Sangoma Gold Partner for rock-solid hosting, licensing, migrations and maintenance of PBXact & FreePBX® phone systems. We have a concise portfolio of telecoms services including cloud-based phone systems, fibre connectivity, and call answering solutions. We have been trading UK-wide for over 8 years with long-term plans to franchise our way to considerable growth without losing our ability to build exceptional customer relationships, as we have always done.
Being focused on helping small businesses, charities, and HNW individuals, means we understand a group of end users who share a common set of buying principles. Since launching in 2014, we have become known for doing things better than our competitors by keeping it simple and pricing fairly, while ensuring our UK-based support is available to you 24 hours a day for 360 days of the year. We get our billing right too. To avoid common errors caused through automation, every customer invoice is diligently checked for accuracy before being sent out. To keep this process efficient and scalable, we do our best to simplify invoice line items into an easy-to-read and sensible format and try not to complicate anything, while eliminating "bill shock".
We have ambitious plans for growth, but not in the traditional sense, surpassing all our commercial and technical targets and on our way to launching twenty profitable franchisees in the UK. Thousands of end users will soon receive the same quality of service that hundreds of customers expect from 20tele.com. Alongside THEVOIPEXP, DOMAINTAINS, TELIPHONES, ANSWERPING, and PODCALLING, we re-sell BROADBAND. There are no restrictions when moving services from other telecoms providers, including number porting.

Corporate Sponsor for 2023-25 at Llantrisant & Pontyclun Golf Club

Corporate Sponsor for 2023-25 at Llantrisant & Pontyclun Golf Club 🏌️‍♂️⛳

Our Partners

We partner with award-winning suppliers including Sangoma, Magrathea, ProVu, VoiceHost, CityFibre, ICUK, Chess, Enom, Andrews & Arnold, and Broadbandbuyer.

Our Networks

The standards we set for data centre performance is extremely high and that's why we work with Vultr, AWS, Hivelocity, Hostek, Cloudflare, and ClouDNS.

Our Systems

Outsourcing as little as possible, we developed secure internal systems and processes with a combination of open-source and proprietary software.

ALL THE GEAR AND NO ONE HERE
Our Podcast

Recorded in the Welsh Valleys with egyptianeyes.studio just once a year, it's an open and honest chat by an ambitious husband-and-wife team.

Our Expertise

With 20+ years' experience in telecoms, Kieran & Sam really know their stuff!


Rated Excellent on Trustpilot

Our Roadmap

There is no end to product development at 20tele and we strive to deliver the highest quality of service achievable in telecoms by franchising, UK-wide.

Act now
The countdown is underway. Get your transition to VoIP done before Openreach stop both the PSTN and ISDN services by December 2027.
#BePrepared

The change will offer potential benefits to consumers, such as clearer phone calls, and it will help ensure the UK’s landline telephone services are fit for the future. The transition will be straightforward for most customers.

- Ofcom 22nd February 2019
Did you know that the UK is planning to switch off its traditional phone lines, known as the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN), by 2027? But don't worry, this change is being made to pave the way for newer and more innovative communication technologies like Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) services.
These newer technologies offer improved call quality, increased flexibility, and lower costs. This switch-off marks the end of an era for traditional phone lines, but it's also an exciting opportunity to embrace new and better communication technologies. So let's get ready to say goodbye to the old and hello to the new!
Act now
The countdown is underway. Get your transition to VoIP done before Openreach stop both the PSTN and ISDN services by December 2027.
#BePrepared
Did you know that the UK is planning to switch off its traditional phone lines, known as the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN), by 2027? But don't worry, this change is being made to pave the way for newer and more innovative communication technologies like Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) services.
These newer technologies offer improved call quality, increased flexibility, and lower costs. This switch-off marks the end of an era for traditional phone lines, but it's also an exciting opportunity to embrace new and better communication technologies. So let's get ready to say goodbye to the old and hello to the new!

The change will offer potential benefits to consumers, such as clearer phone calls, and it will help ensure the UK’s landline telephone services are fit for the future. The transition will be straightforward for most customers.

- Ofcom on 22nd February 2019

Meet Our People

voiceover-kierknoby
Kieran Byrne

MD [Product] at 20tele

Connect
Sam Knowles

MD [Service] at 20tele

Connect
Joe Knowles-Byrne

Apprentice at 20tele 

Current Responsibilities
  • Vultr Snapshots prior to running updates
  • Checking and renewing SSL Certificates
Kiara Knowles-Byrne

Apprentice at 20tele

Current Responsibilities
  • Weekly stock checks at 20tele.shop
  • Weekly price checks at 20tele.shop